Microsoft have announced the ISV Buddy Program - a chance to sign up and get direct contact with a Microsoft employee. This is a cool idea - and could provide benefits to both the subscriber and Microsoft. We have a similar (but much smaller) implementation in our office as each customer gets assigned a developer through their trial and presales period to help them get the most out of a potential purchase. Maybe we should extend this to a full blown buddy program? In the meantime, I'm signing up - hope I get Euan Garden, Tom Rizzo or Kent Tegels...

[Edit: Kent isn't a Microsoft employee so is unlikely to be part of the IVR program.]